Coronavirus (COVID-19) Updates

Please read the following important information regarding COVID

The Centre is working to ensure the health and safety of all patrons and staff is maintained. We want to address the growing fears around the spread of COVID-19 (Coronavirus) and share with you the information we have at the current time.

We are working to ensure our centre remains a safe place to visit and work. The health and safety of our community is our main priority, we always uphold a high standard of hygiene within the centre, however are taking extra precautions during this time.

We hope you will do what you can to take care of yourself and those around you, we also encourage you to use and support our community facility with confidence while it is safe to do so.

Please see the latest update on the situation below.

Remember is you are feeling unwell or showing symptoms of the flu, cough or cold to please remain away from the centre until you are feeling 100%.

Opening Hours 

Monday to Thursday

5:30am - 7:30pm
 

Friday

5:30am - 6:00pm
 

Saturday

6:00am - 5:00pm

Sunday
8:00am - 5:00pm

Closed Christmas, Boxing Day, ANZAC Day

Update - 13/04/2021

❗ IMPORTANT GUEST & MEMBER UPDATE ❗ 
 

From 6am AEST Thursday 15 April 2021 restrictions put in place in response to the recent COVID-19 outbreak will be removed. Restrictions will be eased across the State.  

While not mandatory, you are strongly encouraged to: 

  • carry a mask with you at all times when you leave home 

  • wear a mask in any indoor or outdoor space when physical distancing is not possible. 

As a reminder, from 01 May 2021, contact tracing must be conducted using the Check In QLD App. 

The free Check In QLD app is available for download from the Google Play Store and Apple App Store. You should use the Check in QLD App each time you enter and exit our facility from 01 May 2021. 

More information on masks is available from the Queensland Health website. CLICK HERE 

Update - 01/04/2021

❗ IMPORTANT GUEST & MEMBER UPDATE ❗ 

Get ready. We are RE-OPENING! 

As we get our teams and venue ready, please follow our Facebook page and check for updates here, on our website, for operating hours.  

We’re excited to re-open and thank you for your patience as we get things ready to welcome you back.  

As per the QLD Health directive, Greater Brisbane's lockdown will end today (Thursday 01-April) at 12:00pm AEST, but all Queenslanders will need to wear a mask when leaving their home for the next fortnight. 

For the next two weeks, from 12 noon today until Thursday, 15 April, all Queenslanders will be required to carry a mask when they leave their home. 

  • You must carry a face mask with you at all times when you leave home, unless you have a lawful reason not to. 
  • You must wear a mask in indoor spaces, such as: 
    • cafés areas (not required for patrons while seated; customer facing staff only) 
    • indoor recreational facilities and gyms (except if doing strenuous exercise*) 
  • It is strongly recommended you wear a mask when outdoors if you are unable to stay more than 1.5m distance from other people, such as busy walkways and thoroughfares. 
  • Masks do not need to be worn in some circumstances, including children under 12 years, where people have certain medical conditions, and in workplaces where it is not safe to do so. 
  • You can remove your masks to consume food or drink. 

*Strenuous exercise is exercise in or above the aerobic zone including high-intensity interval training, cycling, running. 

This period is subject to change in line with revisions from the State Government. Learn more here. 

If you have any of the following symptoms or have been in any situations such as those listed below, we ask that you stay home and take the time to look after yourself: 

  • if you’re feeling unwell 
  • have been diagnosed with COVID-19 or asked to quarantine 
  • have returned from overseas in the last 14 days (excluding safe travel zone countries) 
  • have had contact with a person with COVID-19 in the last 14 days 
  • have visited a COVID-19 hotspot in the last 14 days or since the hotspot was declared (whichever is shorter) 
  • have been tested for COVID-19 and are waiting to receive the results (except for tests due to surveillance testing obligations) 
  • have COVID-19 symptoms of fever (37.5 degrees or more), cough, shortness of breath, sore throat, loss of smell or taste, runny nose, diarrhea, nausea, vomiting or fatigue. 

For full information, please refer to our website and check your email inbox for updated advice coming soon. 

Let's work hard, together as a community to stop the spread! We look forward to seeing you and enjoying our facilities under these guidelines.    

Update - 31/03/2021

FREE Access to Home Fitness Network during LOCKDOWN 

To provide support and the motivation to keep moving during our temporary closure, we are happy to extend to you your FREE access to Home Fitness Network. We want to make sure that you stay as active as possible during this period of restriction, that’s why we’re offering all of our members in lock-down FREE access to Home Fitness Network (usually $5 per week).   

If you’re already a member of Home Fitness Network, simply sign-in using your existing login, to continue to enjoy access.  

Home Fitness Network is designed to keep you fit, active, and healthy; all from the comfort of your very own home. 

Yup! this means all you need is a little room and your phone, iPad/Tablet, or TV - and you’re good to go!  

Already familiar with Home Fitness Network and just want to get started?  

  • CLICK HERE to claim your 30 days free 

  • Create an account in our Active World portal - select our facility from the drop-down menu 

  • Select BUY MEMBERSHIP 

  • Select your name from the MEMBER drop down - then hit select 

  • Click BUY next to the Complimentary $0 access membership 

  • Enter code: 2021HFN 

You are all set to get started! 

From the Active World Portal select Home Fitness Network in the side menu to be taken to the Home Fitness Network page with access to all the great workouts and nutrition portal. 

Remember, offer only valid until lockdown restrictions ease, so get started today! 

Update - 29/03/2021

❗ IMPORTANT MEMBER UPDATE ❗    

As per QLD Health directive, we will be closed effective from 5pm tonight (Monday 29-March) for a period of 3 days. This lockdown is for the Greater Brisbane region - which includes Brisbane, Logan, Moreton Bay, Ipswich and Redlands. 

Anyone who has been in the Greater Brisbane area since Saturday, March 20 must now follow those same requirements. 

This period is subject to change in line with revisions from the State Government.  Learn more here. 

Due to this temporary closure, please read below what this will mean for you, our members and guests.    

By staying at home and limiting contact with other people, we can each help to protect the elderly, the at-risk, and healthcare workers and slow the spread of coronavirus (COVID-19).   

Your Membership    

  • Your membership will be placed on a free suspension for the 3-day closure period. 

  • All future bookings you have made (for the closure period) will be cancelled.   

  • We will contact you once the advised temporary closure period concludes, or as directed by the Government.    

  • Watch for an email tomorrow with how to access our Home Fitness Network for FREE during the closure.   

Let's work hard, together as a community to stop the spread! We look forward to once again seeing you return and enjoy our facilities, just in time for the Easter weekend. 

Let’s stop the Community Spread 

  • People will only be allowed to leave home for four essential purposes: for food, for exercise, essential work and medical reasons. 

  • Masks will be compulsory for Greater Brisbane and the rest of Queensland. 

To get in touch with our customer care team please complete and submit your details through our Contact Us page on our website. 

I booked in for a session. Will these run as planned? 
Unfortunately not. Any booked sessions will be cancelled because we must close our doors by close of business by 5pm, Monday 29-March 2021. We will keep you updated on re-opening so you can start to train with us again. 
 
Once again, we thank you for your cooperation and support during this period. We cannot wait to reopen our doors and to continue with our commitment to keeping you physically and mentally fit and healthy.  

We’ll continue to keep you informed, as any updates are made by the state government. Please check our Facebook page and your email inbox to for the latest advice. 

Let's work hard, together as a community to stop the spread! We look forward to once again seeing you return and enjoy our facilities.   

To get in touch with our customer care team please complete and submit your details through our Contact Us page on our website. 

Read QLD Govt updates here  

Update - 12/01/21

Please carry a mask with you at all times. 

In line with revised QLD Government directives, all members and guests visiting our venue in the Greater Brisbane area must: 

  • Carry a mask with you at all times 

  • Wear a face mask covering the nose and mouth at all times when you are entering an indoor space 

  • You are not required to wear a mask if you are engaged in strenuous physical exercise; e.g:  exercise in or above the aerobic zone including high-intensity interval training, cycling, running. 

  • Exceptions to mask wearing are provided for children under 12 and people with medical conditions or disabilities 

QLD Health Advice 

Click HERE for information from QLD Health, referencing items 32 and 33.  

Update - 11/01/21

The safety and wellbeing of our members and team members is our number one priority. 

In line with QLD Government directives, all members and guests visiting our venue in the Greater Brisbane area must wear a face covering. This will also apply to our team. There may be limited exceptions to this mandatory requirement such as medical conditions and children under 12 years. 

Click HERE for information from QLD Health. 

 

QLD Health Advice 

You have to wear a mask at all times, including when exercising. You can remove your face mask when you leave your residence if you are: 

  • eating or drinking 

  • engaging in work that requires clear communication or visibility of your mouth, for example teaching and live broadcasting. 

  • directed to remove the face mask to ascertain identity. 

  • You don’t need to wear a mask while outdoors at a safe distance from other people or if you’re doing strenuous exercise [outdoors]. 

 

Exceptions to mask wearing are provided for children under 12 and people with medical conditions or disabilities. 

Rest assured, we will continue to operate with COVIDSafe initiatives and practices in place to provide a safe experience in our venue. This includes the use and provision of hand sanitiser stations, social distancing measures and revisions to our classes to cater for capacity restrictions.  

For our members who cannot wear a face covering due to valid medical reasons, please contact our friendly team who can best guide you with advice, prior to your visit.  Please submit your enquiry through the CONTACT US page on our website, where you need further assistance. 

 
Let’s ensure we all have SIMPLY THE BEST COVID-safe summer 

  • Keep 1.5m apart 

  • Wash your hands regularly 

  • If you’re feeling unwell, stay home & get tested 

  • Plan your visit. Check our website for operating hours and timetables 

  
We'd like to thank you for your ongoing support as we all work together to stay COVIDSafe. 

Update - 08/01/2021

❗ IMPORTANT MEMBER UPDATE ❗    

 

As per State Government directive, we will be closed effective from 6pm tonight (Friday 8 January) until 6pm Monday 11 January.  

This period is subject to change in line with revisions from the state government.  

Due to this temporary closure, please read below what this will mean for you, our members and guests.    

By staying at home and limiting contact with other people, we can each help to protect the elderly, the at-risk, and healthcare workers and slow the spread of coronavirus (COVID-19).   

Your Membership    

  • Your membership will be placed on a free suspension for the 3 day closure period.   

  • All future bookings you have made (for the closure period) will be cancelled.   

  • We will contact you once the advised temporary closure period concludes, or as directed by the Government.    

  • Watch for an email tomorrow with how to access our Home Fitness Network for FREE during the closure.   

Learn to Swim Fast Track 

The Learn to Swim fast track program will continue from Tuesday 12th to Friday 15th January unless advised by Qld Health that we are closed. This will continue as booked for these classes. We will contact you if there is a change to the running of this program.  

Let's work hard, together as a community to stop the spread! We look forward to once again seeing you return and enjoy our facilities.  

To get in touch with our customer care team please complete and submit your details through our Contact Us page on our website. 

Read QLD Govt updates here Greater Brisbane 3-day lockdown | Health and wellbeing | Queensland Government (www.qld.gov.au) 

Update - 17/03/2020 5:00pm

Our Centre is open for business!

We have been closely monitoring the escalating coronavirus (COVID-19) outbreak in our community and across the country.

We would like to reassure all of our members that our facilities follow the strictest hygiene standards and are still safe to visit unless otherwise advised. However, we are aware of the potential for an infection within our facility and would like to update you on the precautionary measures that we have taken within our facility.

We understand that some of these measures may be inconvenient, but they have been put in place to ensure that we are doing everything possible to proactively prevent an outbreak within our facility.

Please note that the measures listed below are being reviewed on a daily basis in conjunction with advice from the government and World Health Organisation.

Hygiene Action Plan

  • Signage in facilities displaying up-to-date health alerts, hygiene advice and other essential information
  • Showering and washing prior to entering the pool
  • Please use hand-wash facilities in the bathroom
Health Action Plan
  • For anyone experiencing flu, cough and cold symptoms, we ask that you refrain from visiting the facility.
  • If you did visit the facility when you were unwell, we ask that you advise the facility manager by phone or email.

Thank you for your cooperation and for respecting our responsibility to minimise risk of transmission within our facility to our team and members.

Frequently Asked Questions Expand all

What are we doing to minimise health risks in-Centre?

The Centre will be vigilant in implementing infection control procedures including daily cleaning in accordance with normal protocols, the promotion of healthy hygiene habits and will make hand sanitiser available for staff and patrons to use while using the Centre.
 

What information and advice will help our members?

For now, the best advice is to follow some simple steps to help slow the spread of the virus and to reduce the risk of infection.
Follow the information and tips to help improve your safety and wellbeing, from Department of Health website

If I have or am undergoing a period of self-isolation, what happens to my membership?

If you are showing symptoms or have been recommended by a Health Professional to self isolate, you should be staying at home and minimising contact with others.  Please contact the Centre team to discuss managing your membership where you are uncertain of your options.
 

Are casual passes still available for purchase?

With our tightened control measures surrounding international visitations, day passes will only be available to local residents.

TripAdvisor Panel

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